Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, this was my first mediocre experience staying at The Lookout in Chelan, and I’ve stayed here many times.We encountered several issues during our stay at Summer Salt w/ Carriage House. The garage clicker was missing, which resulted in numerous unnecessary phone calls and follow-ups. We were initially promised an additional parking pass, but after repeatedly following up, we were eventually told it wasn’t necessary since it was the off-season. My concern was avoiding any risk of being ticketed or towed, as well as making sure we weren’t charged for a missing garage clicker that was never provided. To make matters worse, we had to leave our vehicle in a garage we couldn’t securely lock.The main-floor primary bathroom shower drained extremely slowly, leaving a significant amount of standing water. It was still clogged and hadn’t fully drained by the time we checked out.Another unpleasant discovery was in the upstairs king bedroom to the left of the stairs. My cousin accidentally dropped his ring behind a piece of furniture, and when he moved it to retrieve the ring, he found dirty underwear and socks left behind by previous guests. Definitely not something you’d expect from a professionally cleaned vacation rental.Additionally, the stovetop took an unusually long time to heat up, making something as simple as boiling water frustrating.Individually, some of these issues may seem minor, but collectively, they really took away from the experience. The constant back-and-forth communication over something as simple as parking was especially frustrating and could have been avoided with better preparation and communication.I’ve always enjoyed staying at The Lookout, which makes this experience particularly disappointing. Unfortunately, I don’t see myself booking this particular home again. For the price and expectations of a vacation rental at The