Upon arrival to property, with children at 11pm there was no way to get into property. The greating app that is used for access code is apparently only accessible via using an Apple device( we are all android users), which would of been good to know prior on heading to the trip. It was VERY inconvenient and unnecessary stress added for this relaxing "getaway". We tried reach out out to renter no response, we reached out to VRBO and they were of no help and suggested to just rent another hotel for the night until they can get in contact with renter, which was way out of the picture. We proceed to try on our laptop nothing, not until we tried on our child's I-PAD did the app work, Almost an hour later.These are little things that can ruin the whole experience. I will DEFINITELY never book here again. Better communication and user friendly software used would better value this rental.