2/10 Horrible
John K.
20 mai 2024
Les points forts : Arrivée et emplacement
Started out good till we heard mice in the ceiling …
Maryann (the host) was originally very helpful and responsive when booking. We arrived, check in was easy, very cute cottage on a farm. We unpacked, then heard rustling in the bedroom ceiling. Thought maybe it was birds on the roof. Went out to see, no birds. It was mice. Began to look around cottage, found mice poo behind the bedroom chair, mouse bait, rodent detractor plug ins, cotton stuffed in holes along the baseboards, mouse poo and pee in the dresser drawers. It was not going to work for us. We messaged Maryann through the VRBO app about the issue. We then called and left her a vmail. We said we were leaving and wanted a full refund. We also called VRBO. I did receive a communication from Maryann through the VRBO system. No apology, just that she refunded the money she was paid through VRBO. VRBO refunded their portion. Now we have to get the taxes back. VRBO said it’s the hosts responsibility to pay us. Still waiting on the refund. It was a huge inconvenience to scramble and find something last minute, especially with two small dogs.
John K.
Séjour de 3 nuits en mai 2024