Grand Panama 5e étage d'un golfe, même niveau que Walkover, chaises de plage gratuit!

This unit exceeded our expectations. The room was clean, well stocked and has an excellent location. The staff at dthe resort were friendly and helpful. We had zero issues with getting in the unit (we waited until 4pm as requested). Having the breezeway on the same floor as the unit was a major plus! The balcony was the best I’ve ever had (would only add a light to it). We will definitely be renting this unit in the future!!

Rating Details:

The property manager was very unhelpful.

The vacation rental was very dirty.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

We have been vacationing in PCB twice a year for 20 years and haven't ever experienced problems like this.Upon arrival we walked into dirty laundry at the front door. As we walked in we began to think the unit was occupied because the beds were not made. The kitchen was dirty, the couch had sheets on it, the glass door had finger prints, there were towels in the shower, and food in the fridge. I could not get the rental company on the phone and had to keep calling unsure what to do. Once I got them, they offered to send out a cleaning team or we could go to a different resort with a room in the ground level with no view from the bedroom. (Not what we paid for) We had to wait while they cleaned the room and then had to unpack our stuff which made for a late first night. They agreed to a solution to out check-in issues but did not follow through for 8 days. I had to call and email every day during our vacation (and the following week after) because they had not done what they said they would do. It was frustrating and the woman I dealt with was not very professional and kept giving me the runaround. The receptionist, however was very nice. The condo was beautiful and the balcony was a 10. Very spacious and a beautiful view. The parking is close unlike most condos and there is a tiki bar poolside. Again, great condo and not so great customer service. I will make sure not to rent from Emerald Coast Destinations in the future. The condo was relaxing, dealing with the management company was not!

Rating Details:

The property manager was very helpful.

The vacation rental was very clean.

I was very happy with the location.

I was very satisfied with the condition of the vacation rental.

Overall, I recommend this vacation rental.

Reviewer Comments:

When we arrived there were dishes still in the dish washer, coffee grounds in the coffee maker and sand on the floor the room had a bad smell as if the previous renter cooked something as seafood but the smell stayed the entire visit. The condo was nice just think they need a new cleaning service.

This was our third time staying in this unit. We really enjoyed our first two stays. This time, the condo was not clean. The floors were leaving our feet black. My husband had to mop the floors and clean the counters before we could begin our week. After moving some decorative plates on the counter, we found cheerios.(we didn't have cheerios!) The unit needed a good dusting as well as the sliding door glass washed. We did contact the owners and they offered to send the cleaning crew back however we had already cleaned. The master bedroom had several light bulbs out. Like I said, we did not have this problem in the past but we were dissspointed in the cleanliness this time.

For the past three years my family and I have been traveling to PCB and staying at this condo in The Grand Panama Resort! We love this place and wouldn't consider staying anywhere else! It has a great beach location along with being minutes away from food and shopping. We are looking forward to our future trips to PCB and staying at Grand Panama!