Sur la plage et les pieds dans le sable, dans le secteur de Centre-ville de Playa del Carmen, cet appart'hÎtel se situe à quelques pas de sites comme : Mamitas Beach Club et Plage principale de Playa del Carmen. Rue commerçante Quinta Avenida est à 0,6 km de distance.
We loved this location. So close to the ocean and so many restaurants. We loved every interaction we had with the concierge service. Everyone was very helpful and friendly.
My wife and I reserved this property a year ago for a five week stay. Unfortunately, she was killed in an accident 3 months before we were to leave. I decided to come by myself to grieve and to heal. Iâm glad I did. Location and cleanliness was top notch, as was the service by the property manager, Sophia. I have already made plans to return next winter for an extended stay. That being said, the building and the apartment is about 25 years old, and is showing signs of wear. A few cosmetic repairs would make a big difference in how this property looks to renters. Fortunately, this didnât bother me much.
There is not enough room here to describe the extent of our disappointment. There isnât a zero star option as thatâs what it deserves.
Firstly, it may be unhealthy to stay here. There is mold on the ceilings of both bedrooms and the living area. We have photos to prove it. The entire place is dirty from the lobby but in particular the unit itself. The walls look like someone intentionally scuffed them, the bathrooms were unclean and the soap dishes were scummy. Air conditioning was not functioning and the person who came to fix it never returned. The cushions in the pool area were moldy. The owner - whoâs responses were completely unsatisfactory- claims this is all a result of the property being near the beach. Itâs difficult to imagine a cleaning couldnât solve most of these issues.
DO NOT STAY HERE!
I will be providing photographic evidence to the vendor to challenge for a refund. Completely unacceptable. We left and booked another location as we felt the conditions were unhealthy.
MOLD listing photos do not accurately represent the condition of this property!
WHAT WE DID NOT LIKE
Mold was present in the master bath sink area, near shower entrance, around 2 of the air conditioning ducts and on the rooftop cushions. The private PH pool & sitting area was poorly maintained. Patio screen was torn, stains on fabric furniture and coffee tables and poorly repaired patches on ceiling. Laundry is NOT INCLUDED, itâs in the garage and $10 per load. The photos in the listing were not a true depiction of the current condition. Private pool is completely different. Uploading our photos in a review is not an offered feature.
WHAT WE LIKED
The location, just off of 38th and 5th Ave, less than a minute walk from the front door to the ocean. The lobby area was clean and well maintained. Check in process was quick and easy. The roof top common area has a beautiful spacious infinity pool that overlooks the ocean along with plenty of comfortable sun chairs and umbrellas for shade. Inside our rental unit we liked the master bedroom mattress, the refrigerator, 2 large TVs and free Wi-Fi. The appliances were in working order including the air conditioning! Sophie our concierge was extremely attentive.
OWNER RESPONSE
The owner responded quickly but was unable to move us. Free laundry, dinner or a cleaning would not properly remove the mold during our stay or address the misleading photos of the private pool area.
We do not recommend this unit and would never stay here again
Amazing experience! Great location, just a block away from 5th avenue and a small walk to the beach. Wonderful host and a very helpful personal concierge. The place was beautiful and our favorite part was the private roof top with pool that had the most beautiful view that we enjoyed every single day at our stay. We definitely recommend this place and for sure will come back!
Rodrigo R.
Qui vous reçoit ?
Vous ĂȘtes reçu par Sophie Flamingo
I am a Child Neurologist. I grew up in Mexico and went to UCLA to get my Ph.D. in Neuroscience. I live in Mexico City and we have two beautiful properties that we offer to guests. The one offered here in Playa del Carmen, is offered through a professional company, so included in the price you will get a personal concierge who will be happy to help with any need you have and who will make sure you get a VIP treat.
It is the most beautiful PH in Pueblito Escondido with two bedrooms and a beautiful private pool. The condominium hotel Pueblito Escondido is located on the newest trendy area of Playa del Carmen, just a few steps from the white sand beach of SHANGRI-LA and 5 minute walk from playa MAMITAS, which gives the privacy you want to swim in the aqua-blue ocean but lets you join the party in Mamitas Beach Club at any time.