4/10 Médiocre
Lori P.
22 sept. 2025
House needs a deep cleaning. On the surface it was clean (bedding, bathrooms, etc.) Accidentally got a hand between the sofa cushionsâŠfilthy. Our plate stuck to the dinner table. The setup is perfect for 3 couples. I reviewed this property yesterday before I realized one of the husbands left his full salmon filet caught the day before in the garage refrigerator. His wife messaged Vacasa as soon as they got home and realized it was left behind. She got a standard message stating they would contact the local company and asked for her name, phone number, what was left and shipping address. She told them she would pick it up (weâre 1.5 hours away) and not to ship it. Meanwhile my son is 30 minutes away and willing to pick it up but after 4 hours, he needed to get back home. 6 hours later after reaching out, still no word so I reached out. I got the exact same responseâŠname, number, item and address to ship it to. I askedâŠâso in the 6 hours since first reaching out to you this has not been looked into by the local team?â I was told ââŠthe local team hasnât responded yet in regards to the fish; no one will move the fish. When the local team gives further details to proceed those will be provided to you.â I called the customer service # this morning to see what time I could pick up the salmon and was told the cleaning team âthrew it awayâ yesterday. Our fault for forgetting it but dealing with customer serviceâŠawful. Thank goodness we didnât forget important medication
Lori P.
Séjour de 2 nuits en septembre 2025




































