Chalet Catbird à Hummingbird Hill (région de Hocking Hills)

Thank you so much for your feedback! We're glad to hear you enjoyed the cabin, especially the kitchen appliances and fireplace. We also appreciate you mentioning the temperature difference between the main floor and lower level — each supply air duct has adjustable dampers that help balance temperatures throughout the seasons. We’ll be sure to check and adjust them for this time of year. It was wonderful having you, and we hope to host you again soon! Warm regards, Rob and Tammy

The mattress has been replaced and the commode tightened

A call to maintenance would have fix this problem. The water filter of the softner system was plugged. Please call the maintenance line. If you have any issues, they can take care of it promptly.

This cabin is nestled in a wooded area, which can be challenging for guests with severe allergies—especially on high-alert days. Unfortunately, it was also raining on the day of this guest’s arrival, which likely intensified the allergy issues. Shortly after checking in, the guest informed us that his wife was experiencing an asthma attack and that they needed to leave. He requested a refund, but due to the short notice, we were unable to provide one. We did offer to relocate them to an alternative property outside the woods, but they declined. This appears to be the main reason behind the 1-star review. Regarding the air conditioning, while the central unit was operational, it had been struggling to keep up in the days leading up to their stay. To ensure comfort, we added two brand new window units and a portable air conditioner, and the cabin was cooling to 69°F upon their arrival. A brand new central A/C system has since been installed. We’ve managed this cabin for seven years and have never received complaints about a musty smell prior to this review.

We really feel this is a pretty harsh review. It is possible there was some dust on a fan that got missed and a pretzel under an end table, but an inch of dust on the ceiling fan is a bit of an exaggeration. A 2 star rating is really terrible and hurts our overall rating. We just don’t deserve such a horrible rating. Our cabins are cleaned after each stay and on the average 2 and 3 x a week. Our check-out instructions are pretty typical compared to other cabin owners as well.