Prime Location / Grove Retreat-Pool, Pont, Étang, Firepit, Terrain de jeu, Faune

I appreciate your feedback and am sorry to hear of your recent experience at my property. This is the first time that I am hearing about all of this extensive negative feedback and wish that you would have called and/or requested to talk with me in order to remedy this situation rather than waiting to broadcast this bad review on VRBO. The property maintenance person stopped over to clean the pool (as he normally does, once per week during each guest stay) and he told me that you mentioned to him about wanting more privacy. Please note, prior renters have never had a concern with him stopping by to clean the pool. He relayed your message to me and I called you at least two times with no avail and offered you a refund for any inconvenience in my voicemail. I never received a call back from you. It seems like you are more interested in hurting the reputation of my property on this site, than remedying any potential issues and receiving a refund. Please note, that outside of your review, I have 5 reviews from past renters all of which gave the property 5 stars and excellent reviews. Your review is vastly inaccurate in saying that there are no trees on the property as the house sits on 50 private acres of wooded land and even has a large yard area with a lake. The pool was never advertised as heated and is cleaned once a week. There are trees around and when it rains or there is a large amount of wind, debris can naturally get in the pool. This is why the property maintenance staff stops by weekly to clean it. The home is also thoroughly cleaned prior to guests arriving and after guests depart. I will be sure to relay the feedback regarding the grill cleaning to the cleaning team and also will make sure that the propane tank is turned off going forward. Please note you review is the only bad review of this nature after 3 years of renting the property on VRBO. I recently constructed a 90’ x 50’ pole barn that sits at the far end of the property (over 200 yards away from the house). Due to COVID-19 restrictions earlier this year, construction work was delayed, so during your stay those men you mentioned were laborers that were at the pole barn finishing work. I am not sure how the 2 workers would have negatively impacted your stay, but if you would have contacted me with your concern I would have paused their activities. Again, I am sorry to learn about your experience at my property. I wish you would have contacted me directly to voice your concerns in hopes of remedying things prior to you writing such a poor review. We can only do better and provide an improved experience for future guests from feedback like yours!