2/10 Horrible
peter t.
4 oct. 2025
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
This Finger Lakes Premier Property location was extremely disappointing to say the least! Upon arrival, we immediately smelled a strong noxious odor resembling waste or sewage. The noxious smell was so overwhelming that we needed to leave within a few minutes to get fresh air. From outside, we contacted the host's customer service number and explained the situation. We were told they could not do anything until the next day as no one with authority was available to take the call. We urged customer service to reach emergency management, but no one contacted us. We left as there was no other choice, the smell was that unbearable. The property is in need of repair and maintenance and in our opinion should not have been made available for rent due to health concerns from the noxious and gagging smell that permeated the house. There was no return phone call that night. We reached out the following morning, and the host said no refund and was unresponsive that evening or thereafter. Their solution was to clean the property, but it was obvious to us that this was more than a cleaning/masking remedy. In our opinion it was a health hazard. Our vacation was ruined. The photos the host posted on the VRBO property rental listing are misleading. We included a few but not all examples in this review of the host's photos and the current photos we took. We stayed in many vacation rentals and have had great experiences, but not this one. In good faith, we cannot recommend this property.
peter t.
Séjour de 3 nuits en septembre 2025
