We had a great stay at the Fontainebleau. Our unit was perfect-clean and with a nice view. The host were also really communicative and responded quickly to any needs we had. Check in was seamless and the resort itself is fantastic with a great pool and right on the beach. We would definitely recommend this for anyone looking for a great beachside vacation!
The room was great! The hotel was beautiful, and there was a cute little restaurant called The Tavern within walking distance that we frequented during our stay.
Had a great solo trip to Miami and this property was perfect!! Fun, lively, and a beautiful resort!! Will definitely be booking again for future Miami travel!!!!
The hotel is lively and fun. All the restaurants are great. Check in and check out was not so great. One person only at desk and a line of people waiting. Checking out was no better and almost missed our flight because had to wait in line to check out. I even asked if I could just leave or had to check out and she said I had to check out. That took over twenty minutes to do. There is an express kioskfor checking out but said it could not find my reservation. Also sink water pressure is low but room was nice and hotel is fantastic.
Fountainbleau has lost a lot of luster, very pedestrian. Unit was okay, could not enjoy the outdoor (balcony) due to the ambient noise. Bed seemed well used, linens were utilitarian.
The front desk printed a key to my room for a man who I had met once and was not listed on my reservation! At 2:30am! Without even calling to my room and asking if I knew him or if it was ok!
I had met him the night before and we planned to meet at the lobby bar after he finished work. He kept pushing the time back, I got sick of waiting so at 11pm I turned my phone on silent and went to sleep.
At 2:30am I was woken up by him knocking at the door and I could hear the door being opened and hitting the deadbolt.
When I confirmed it was him, I went ahead and opened the door. But was very unsettled with the idea that the hotel printed a key for someone who wasnât on my reservation.
When I contacted the owner on Vrbo they apologized and said that they would contact hotel security and get back to me. And that they have very strict rules about not giving keys to anyone not listed on the reservation.
They gave me the run around for over a week before finally saying that the hotel denied it and said that their staff wouldnât do that.
(Head of Security denied telling this to the Vrbo owner).
I immediately contacted the head of hotel security. He was able to verify my story through video footage. As well as verify through the computer system that the man was issued a key at 2:30am and then used it on my door.
Once I had that proof, I then asked the Vrbo owner for a credit or refund. They responded that since I let him in and then hung out with him at the pool the next dayâŠ.they take no responsibility for the hotel giving him access to my room in the middle of the night without my permission.
Thankfully, the man I met was a nice person and nothing happened to me. But it still scares me to think that any man who had my first name could have talked his way to getting a key to my room.
The location is beautiful and Iâm really sad that Iâm having to boycott it now. But if you do stay thereâŠI highly suggest asking the front desk to add a note to your reservation stating to not print a key for anyone who is not listed on your reservation!
The Access you have the Amenities are Amazing..It was worth every Dime..Made our 16 year Anniversary Amazing..I will be back next Year...6 starsââââââ
My husband and I went here to celebrate our anniversary and we couldnât be happier with the accommodations. Check in was slightly delayed but the hotel was kind enough to let us use the amenities while we waited for the room to be fully cleaned. It was a beautiful room. Clean sheets and clean bathroom. Nice soaking tub. Beautiful balcony with a view. Iâm very pleased and def will return!
The room was perfect. Room itself is quiet, a great size and good view. Very clean, Hotel staff is great and always helpful. However I will say, the hotel itself seems to have turned into more of a party hotel and not as classy as the last time I stayed here. Could be because it was the opening weekend of the club inside the hotel, however if youâre looking for a quiet and relaxing pool atmosphere - this wouldnât be my first choice. That being said, we still had a wonderful time.