Avis vérifié
2/10 Horrible
Emily M.
22 juil. 2026
Les points forts : Propreté et emplacement
Les points faibles : Communication et exactitude de l’annonce
Avoid this listing and any from Arcore Hosting.Not as advertised: Lists a king bed in a bedroom, but this is a queen. The dryer does not work. The host said a dryer was not listed, and did not respond when I sent a screenshot showing it is. We had to pay extra and lose time to take our clothes to a laundromat. Host issues: At check-in we reported that the unit was very hot and that the AC was not working. The host responded that they would look into it. There were no instructions in the check-in email for how to work the AC, or in the unit. When we followed up, we were told to simply "use the remotes". We tried this several times, looked online and tried the manufacturer's instructions, and finally requested that someone come out and assist. We were told that maintenance was contacted, but never heard back. Upon many follow-ups over 4 days, we were generically told to check the remotes and try again. On our last day, after requesting a partial refund, someone finally came, pointed the remote in a very specific location right up against a floor vent, and the AC worked. This was NEVER explained to us. They still denied our request for reimbursement because "using the AC is the responsibility of the guest" despite never giving adequate instructions. Ultimately, we spent 4/5 days/nights without AC which we paid a premium for(!!) after repeatedly asking for help. Separately, the power went out in the downstairs bathroom on day 3, and this was never fixed even after reporting.
Séjour de 5 nuits en juillet 2026
