10/10 Excellent
Steven N., Chula Vista, CA
21 mars 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
LARGE LOG HOME CLOSE TO PALISADES TAHOE
First of all, the house is fabulous! For seclusion with close access to the Palisades Tahoe Village, you can’t get any better. 5 full bedrooms, each with en suite. 3-car garage (2 usable spots), room for 2-3 more cars in driveway. Dishes, glasses, cookware galore. Wood burning fireplaces in the Great Room and Master Suite. Large refrigerator in the kitchen, another in the garage. Property management (Christina and others) was very attentive, but they had their hands full during our stay. At some point on our 2nd full day there (New Year’s Day) the house must have lost power, which seemed to set things askew. The house uses radiant floor heating, so when the power outage happened it caused the whole system to shut down (which we didn’t realize until that evening). We made a fire, everyone went to bed, and when we woke up the next morning the house was in the 50’s. We made a fire and called property management company, but it took until late that afternoon for a plumbing tech to come out (New Year’s weekend). He told us the system was working but the house must have lost power for some time, and would take ~a day to re-heat. While this was happening, Wi-Fi in the house essentially died and remained so for the next several days, and the entertainment system went on the fritz because snow covered the satellite dish. The Tuesday after New Year’s the tech who had designed and installed the heating system drove up from Reno and had to replace some components, and after that the system worked fine, and on Wednesday the property management’s IT guy came to the house and restored the Wi-Fi and the TV in ~20 minutes (he hadn’t been told we had an issue). On the last day the lift for one of the garage doors failed and we had to manually shut the door. This may all sound like a lot of stuff to go wrong, and at the time it seemed like it was, but it didn’t really detract that much from what a fabulous property this is, and the property management company did the best they could given the holidays and the weather that is part and parcel to living in the mountains. Finally, and under no obligation to do so, the homeowner refunded a portion of our rental fee because of the issues we experienced (a pretty classy move on their part). If you’re looking for a secluded property for a large group with easy access to skiing or Lake Tahoe, this property is a great choice!
Steven N.
Séjour de 8 nuits en décembre 2022
