Avis vérifié
6/10 Satisfaisant
Kendra B.
5 mai 2026
Les points forts : Communication
Les points faibles : Propreté, arrivée, emplacement et exactitude de l’annonce
We had a unique situation & actually were unable to complete the stay. The unit was advertised as non smoking, but it very clearly had been previously smoked in. My husband has really bad asthma & therefore triggered upon check in. The negatives were not only the smoke, but also that someone was in the parking space assigned & we were trying to figure out where it was/where to enter...meaning the check in process was difficult as well. Had the building manager not been there to tell us to call up to another unit "that it is most likely her boyfriend in that spot", we would not have known what to do. We did reach out to the host and they responded fairly quickly & did eventually come to the unit to address the smoke smell. He was very friendly & understanding, but was unable to promise us a refund if we left the property. Therefore we had to act in good faith that they would provide a refund to us & also not charge us for the security deposit. That also meant that we had to find another place to stay instead with limited time, money, & options to choose from. The positives were the communication, in destination from the host, & them following up the next afternoon & agreeing to the refund us (although in the moment it was very nerve-racking on if we would get our money back or not, which soured those last few days of our vacation.). The were also very understanding and kind in regards to the communication side. I did have to follow up on the refund a month after also.
Kendra B.
Séjour de 2 nuits en mars 2026
