Réponse du propriétaire: Dear Franck, I am sorry that you did not enjoy your stay in our apartment. We will try to make our best for you and next guests. However, we do not agree with your conclusions. We like to be self-critical in order to improve our service but we would like guests write reviews as true as possible. It is true that in the fridge there were some bottles from the last guest. We always try to let it empty but sometimes our cleaning service is not perfect. We have already contacted them and asked them to do not do it again. However, we consider all the apartment was very clean. We give much importance to the cleaning and we will continue doing it. We never had any cleaning problem with other guests in the 2 years of renting. As you say, I came back to the apartment after the visit. I do not understand your claim since I came to take some bottles of the fridge because you asked me to. We arranged a time and I came to take them, I really do not understand. We never join into the apartment if the customer is not inside, we give much importance to security and privacy and we never go into the apartment if the customer do no request us to. Regarding the glasses and dishes, I really do not know what to say. At this point I only can assure my guests that we provide as many glasses and dishes as you need, we do not have a reason to save money for 5 glasses that costs 10€. We will refund the money to our guests if we only provide 5 glasses. I really do not understand why you say we only have 5 glasses or 5 dishes because it is not true. Regarding the air conditioner, I am sorry if I did not explained myself clear. I will try to show it more clear next time. There is an option in the air conditioner remote control to reduce air conditioner power. With the low power, and a good temperature (we recommend to put it between 24 to 26 for sleeping) you will not have any problem. Regarding the shower, we have already check it with our technician and it does not leak water if we close the shower door well. If you do not be careful and do not close it well, it will leak water... Finally, I would like to say that we tried our best for your stay, we bought a new furniture for the terrace as you need them, we tried to give you even more glasses, even though we think 10 glasses is enough for our guests. We will try to take in account your claims and we will try to fix all the problems we can have. Regards, LingJuan.