Warner Wood - Selsey - 16 couchages dans 5 chambres

Thank you so much for your lovely and detailed review! We’re delighted you enjoyed the house, its location, and all the facilities. We really appreciate you mentioning the minor issues and will certainly look into them. It was a pleasure having you stay, and we’d be very happy to welcome you back anytime! [Emoji Removed]

Thank you so much for your kind words! We’re thrilled your family had a wonderful Christmas and enjoyed the house and amenities. We’d love to welcome you all back anytime!

Thanks so much for your lovely review! We're so glad the layout, pool, and garden worked well for your family (and your dog!). We'd be thrilled to welcome you back anytime.

Thank you so much for your lovely review! We’re delighted Warner Wood worked so well for your family gathering and that you enjoyed the house, amenities, and nearby spots. Great to hear the team could quickly sort the issue too. We’d love to welcome you all back again when you find the next occasion!

Thank you so much for your lovely feedback! We’re really glad you enjoyed the space, the games room, and the welcome pack. It’s great to hear you made the most of the location too — The Hopp Inn is definitely a favourite! We appreciate your comments about the pool and will look into ways to improve that. Hope to welcome you back again soon!

Thank you for taking the time to leave your lovely review. We are so pleased you enjoyed Warner Wood and even better made good memories for your husbands 70th ! We love to hear when people are enjoying and making full use of the facilities. Please do get in touch should you visit the area again.

Thank you for your feedback. We’re very sorry to hear that your stay did not meet your expectations. We would like to clarify that we were in regular contact with you throughout your stay and responded promptly to all messages raised. Following your concerns, both maintenance and housekeeping attended the property. They did not identify any issues with the heating or the coffee machine, both of which were found to be in working order. All reported concerns were taken seriously and addressed as quickly as possible during your stay. Had there been any confirmed faults, we would of course have taken immediate steps to resolve them. We understand that you chose to leave early and subsequently requested a refund for the unused night. However, as you stayed at the property for two nights and made full use of the facilities during that time, we were unable to agree to this request. As a gesture of goodwill, we did offer to refund the booking fee, though we appreciate this was not the outcome you were hoping for. We do regret that you were disappointed, but we must respectfully disagree with the characterisation of both the property and how your concerns were handled. We always aim to provide a high standard of accommodation and responsive customer service to all guests.

Thank you for taking the time to leave your review. We have taken your feedback very seriously. The nozzle on the water dispenser has been thoroughly cleaned. Prior to your arrival the house had been professionally cleaned throughout however; unfortunately one bathroom, and one bedroom had been missed from dusting. The bed linens and been changed but the housekeeper had forgotten to go back to this one. We are sincerely sorry this happened and if it has been reported immediately we would have had housekeeping back there to rectify the room before anybody slept in it. A new net for the swimming pool has now been purchased and new arrangements have been made for the pool maintenance. We have installed a new cover and there will be more regular checks across the summer season. Warner Wood is run off three different heating systems and they are all normally running well and that hot water is present throughout the house. We apologise that you needed to re pressurize the boiler. The boiler has not lost pressure since however and we have been checking regularly. The BBQ had unfortunately been missed by the ground’s person, but we sent him over to clean this asap and we will certainly ensure this is checked before guest rentals. Thank you for your patience and for bringing all items to our attention. We hope you enjoyed your stay at Warner Wood despite the mentioned items.