Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This cabin was so beautiful easy to get into an easy to find a 20 minute drive to Gatlinburg wasnât bad. Everything we need was in the cabin phone call away if we needed something my family really enjoyed it..
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin was nice, my family and I enjoyed everything about. The pool was perfect for the grand kid, quite location. It was a wonderful weekend
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a good time swimming in the pool and enjoying the hot tub. The theater room was a nice addition but we rarely used it. The cleanliness wasnât what we expect from a resort type cabin. The bedrooms may accommodate 18 but the bathrooms do not in our opinion. Both bunk rooms (12 people) have to share bathrooms with other 6 by entering their bedrooms or thru kitchen. There isnât enough storage in the bathrooms or bedrooms to set out toiletries or set linens anywhere but on toilet seats. Suggest these amenities and vanities be updated.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was our first family trip, and it was amazing. The cabin was great for our family, and I give it 10 hands down. Thought we had a problem with the toilet upon arrival. I text the rental place and they were out the next morning and fixed it with no problem. They were very friendly and making the reservations were very simple. I would like to go back with a few couple for a weekend couples' getaway. Elk Springs Resort I will be back!!!!!!
The pool was freezing they said maintenance replaced the heart the pool stayed the same temperature the entire stay we didnât get to swim because it was too cold that was the point of staying there was the private HEATED pool it was dirty there was grease all over the cupboards there were bugs everywhere in there dust built up under the counters the floor was broken the chairs were broken there were staples on the floor it was not at all what I expected for my first time visiting tennessee
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin was further away from Gatlinburg and Pigeon Forge than I had anticipated. It was nice, however a bit of a drive to get to attractions outside of the park. The cabin was spacious with nice furnishings. The kitchen was a bit small for the number of guest to accommodate. Cleaning on 3rd level was lacking with several big carcasses and a vit of dust. The cabin is a gem, just needed to have better attebtion tondetail on the cleaning. The management team was great and very responsive.
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was very unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My family and I were put in this rental the day before check-in because our original cabin was discovered to have a bug infestation that they could not take care of prior to our arrival. When Elk Springs called to tell me this they said they had another cabin that was comparable to the cabin we initially rented. Comparable means similar or as good as. It was not. Our original cabin had 6 rooms and 6 bathrooms. This cabin only had 5 bedrooms and 3 & a half baths. Two of the bathrooms were in rooms on the second level. While the 3rd was on the main level with entrances from one bedroom and the other from the kitchen. That was difficult to deal with when you have 14 people. The washer and dryer was all in that main level bathroom. The half bath was down where the pool was. One of the rooms was all the way at the top and really was suppose to be just a loft area where you can look out into the woods. They put a bunkbed up there. None of the beds were comfortable. On top of that, on our 6 hour ride to the cabin I received a text saying that check-in time had to be pushed back from 3 to 5 which was okay because we had a little time left before we got there. But when we arrived at 5 the cleaning crew was still there and we had to wait an additional 45 minutes for them to finish. The cabin was also further from a lot of places we had planned to visit when we were planning to stay at the other cabin. We werenât given any extra accommodations for the disruption in our trip. We only got some money back because the second cabin was cheaper than the original. We were only given two options: cancel our trip and get a full refund or go with the other cabin. We had to deal with the other cabin because it was less than 12 hours until we were planning to get on the road. There was no effort to try to properly accommodate us. Our trip wasnât what we had expected and hoped it to be.
We saw a bear as we were getting in the hot tub.. It was a small one.. I wish I had gotten a picture. Cabin was more than roomy.. The only problem I had wasy tv upstairs kept cutting out. kids has fun in the pool.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a great stay. Had enough space for my family to stay and enjoy. Quiet area, not to noisy. Close to stores.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Because of the short stay we couldnât enjoy all the amenities but overall it was a great choice to stay there. The only thing I would recommend the staff to do is put cushions on bench and get larger tvs but I would recommend my family and friends to stay there
Rating Details:
The property manager was more than helpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Cabin suffers from extreme overuse and lack of attention. The kitchen stove only had one working element, only one small skillet and the other pots and pans were paper thin and cheap. The bed pillows smelled badly, all bedding was worn out and nasty dirty. The dishwasher door was broken. The pool tile was broken in many places and taped with duct tape. The windows were so dirty that it was impossible to even see out. We will never return.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was somewhat unhappy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved almost everything about our visit! The cabin itself is great, thereâs lots of space, my family had room to move around and enjoy themselves. Management was very professional and handle any of our concerns in a timely fashion. The only 2 things that I didnât like was 1 the location, there was no real view, and everything was like 45 minutes away. Also it did take us an extra 2 hours before we could get inside of our cabin, said because of house keeping.. however there was dust and spider webs on a lot of stuff.
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was somewhat unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The management company set us up in this cabin after the one we had originally reserved had bats in the attic. While I certainly appreciate having a place to stay and the flexibility, this was not a great cabin. It wasnât bad, but just wasnât very comfortable. We found ourselves ready to leave fairly soon after we arrived.The location isnât terrible, but not ideal. Itâs a 35 minute drive to Gatlinburg. There arenât many restaurants in Cosby. To some thatâs a selling point, so if youâre looking for something remote, this is it.
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Not clean as it should have been and very few features worked or in bad condition. Projector not centered and aligned with screen. Theater unusable. Air hockey table in bad condition. Dirty towels left in two of four bathrooms. Tub full of dirty towels on first floor. Pool was not clean. Adjacent restroom unusable.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I found bed bugs in my bed took a photo and video. Maintenance came and said are you sure itâs not a stink bug. I uploaded the video and photo to a link they sent me and Iâve yet to hear anything back. Overall I enjoyed my trip we went to Gatlinburg which was a 36 minute drive and stayed during the day and evening. The cleaning staff left trash in the bathroom downstairs from a prior guest and also the dirty sponges they used to clean. I didnât call about that because those were minor. The hot tub was nice the pool was freezing although the thermostat said 80 that water was nowhere near lukewarm. It was my birthday I was just trying to enjoy myself didnât complain about anything but the bed bugs and jacuzzi/pool. The cabin can sleep quite a few people but there is only one table so playing games wasnât easy to do.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was our family first time doing a cabin trip and I was not impressed with indoor pool beauty, starting with the FOR SALE sign when you enter the driveway. The check in process was not a smooth as they made it sound , took forever to get a code sent to us to even get in and also to have access to the pool , very bad communication with the owner/manager . The property was not properly cleaned as food/ food residue was left all in the microwave and refrigerator. The sheets were not clean and the carpet was disgusting. I highly recommend installing some hard wood floors, more sanitary. The cabin is very outdated needs a lot of renovations starting with the light fixtures that are dated back to 1908. I honestly would not recommend this cabin to anyone. As far as activities for the kids and family we were very accessible to Gatlinburg area, lots to explore in that town. Another thing please communicate with your guests when random persons show up asking to clean your pool the day before your about to leave, very sketchy. FYI.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place to vacation with Family!
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin was nice but dated. We checked in an hour and half late because the cabin wasn't ready. After driving 10 and half hours we had to find something to do. Only 4 of the 8 lights in the kitchen worked. The refrigerator had broken shelves and you could adjust the heat on the indoor pool. The carpet was dirty and it was stains on the wall. The scenery was nice. We still had a great time.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Great location. Clean. Had to call maintenance staff 3xâs. Projector not working/not lined up properly, hot tub needed more water, and the grill was not hooked up properly. Lighting was scarce in kitchen, laundry, and common room. Small tv in common room. Fun and clean indoor pool.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was somewhat unhappy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Staying at this location was not great but only ok. Cabin is too old. Limitation of bathrooms ,2 at this cabin. Carpet is too old. Swimming pool was too cold and itâs takes a day to heat up. No any natural view from cabin, itâs just in flat surface in wood.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Very disappointed in this property for the price...the pictures do not adequately reflect the true condition of the cabin. Management wanted to make things right but you can't correct holes in the couch, dirt along edges of carpeting, old shower curtains that have stains, etc. The cabin needs to be emptied out and have a deep massive cleaning including curtains being washed and the yard cleaned up. Huge disappointment for the price that is charged.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was nice, clean,and plenty of room.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Experience was HORRIBLE. During our entire stay we had NO HOT WATER! Maintenance was dispatched 5 times during our stay. We showered In cold water. The dryer kept shutting off as well which left us having to travel 6 hours driving back home with wet clothes. The cabin had 3 jacuzzi tubs which didnât work and the pool isnât heated as listed either!!! I Paid 1700 dollars and was only refunded 200 dollars and no apology was given nor was I contacted by management to follow up I was told they didnât have a manager on duty our entire stay!!!! I WONT BE RENTING HERE EVER AGAIN!!!
Lamara B.
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