4/10 MĂ©diocre
Perry P.
20 oct. 2025
Les points forts : Arrivée et emplacement
Les points faibles : PropretĂ©, communication, exactitude de lâannonce
WARNING! DO NOT TRUST THIS GROUP! THE PLUMBING SUCKS AND NO WATER FOR TWO MORNINGS.We spent three nights at this place and it was the worst experience of our lives. I will give credit to Claudia for her outreach prior to arrival to make arrangements. Afterwards I learned she's not the owner and just an employee for a management group that controls this property. We woke up the first morning to no water in the flat. We contacted Claudia immediately. I was told she would contact the building manager. After a few hours not hearing anything, I reached out again to be informed they would send someone to take a look. I never heard back from her, so we were close by and stopped in to check. We at least had a trickle of water for basic needs. We learned you can't turn on the bathroom sink to brush your teeth, because it cut off the supply to the shower. One task at a time. Same occurrence on the 3rd morning. The water completely ran out and my partner was left with shampoo in his hair. I took videos and sent them to Claudia again and explained this was totally unacceptable. I waited for a response hoping for them to compensate us something for their lack of attention to a critical matter. All I was provided was we're sorry....nothing else. Claudia said they sent someone over earlier to increase the pressure on the boiler. I was informed she would contact the manager. Since they offered zero compensation I demanded we are owed something for this unacceptable situation.
Perry P.
Séjour de 3 nuits en octobre 2025
