1 Chambre, 1 Salle de bains, pour 4 personnes
Gérant immobilier / professionnel
My Vacation Haven
- anglais, espagnol, russe
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Les réservations annulées ne seront pas remboursées.
Everything was great. The only thing I would have preferred was if the bed and couch were not so squeaky when sat on.
Hi Andrea! So happy to hear that you enjoyed your vacation! Thank you for taking the time to leave a review. We appreciate you choosing My Vacation Haven, and we look forward to hosting you again in the future!
Rough start, but overall enjoyable trip with an amazing view
The view and location of the property were amazing. The golf cart & being able to drive to the nearby food area was great . The pool area was really nice, and the beach sands were amazingly white and soft. But the beach water wasn’t, it was green with lots of seaweed everywhere. (May have been due to the storms in N.O, right now). The beach locker that was available for the tenants to use was okay. We had to organize it first to actually see what was there, but it was nice to be able to lock our beach items we traveled with in there instead of carrying them up and down daily. We were disappointed in the customer service provided once we checked in. As frequent HomeAway users typically the owners are quick to respond to messages especially on the first day to ensure everything is okay. That wasn’t the case this time. I sent a few messages that was never responded to. I eventually had to end up calling to see about the gate code & to see if at all possible an earlier check in was available which it was not. Second call was day of checkin at 530, but no answer, I had already messaged and emailed that the shower curtain was covered in mold. After mentioning the lack of response in email and asking should I contact HomeAway & sending a pic I received a call at 6pm saying a new shower curtain would come the next day by 9am. The next day at 930am we called again as no one had shown up. We were waiting around the room because we had our personal items out & wanted to be there when someone came. This time the gentleman my husband spoke to said they were busy and it would be sometime that day. He also sounded very bothered by us calling. However, we explained to him that we have small children who didn’t even want to get in the shower scared their arm would touch it while bathing. Again, he said they’re busy it will be sometime today. My husband calls right back expressing that it’s been almost 24 hours and the situation hasn’t been rectified & that we were told 9am yesterday. We never received a sorry for the inconvenience or anything. About 15 minutes after that call I rcvd a text that said a shower curtain was on the way. Bring your own bath towels, the ones there feel like Brillo pads and the wash cloths are blue which was concerning because that means no bleach was used to wash them in between guest. Hot water leaves quickly, our family of 4 was taking dibs to be 1st in. Other than the shower curtain issue it was a great trip with a great view.
Hi Tashida, Thank you for staying with My Vacation Haven! As your vacation partner, we are happy to hear that your vacation was enjoyable! We are sorry for an inconvenience that you may have experienced as this was not our high standard of operations. We look forward to the opportunity to host you again to show what a stay with My Vacation Haven is truly meant to be like.
We loved the condo! We had a great time!
Megan, We are so happy to hear that you enjoyed your vacation! We at My Vacation Haven appreciate you as one of our valued guests and we are happy to help you in booking your next wonderful vacation. Thanks, My Vacation Haven