Finca Boutique Ca'n Regalat

We thank you once again for your message, as we told you privately, when you did get a response from us. The fact that we did not agree to your refund request because we did not agree with your assessments does not mean that we did not answer you. Even so, we appreciate your comment so that other guests can better understand what our product is. The Finca Can Regalat is a 100% sustainable and ecological farm in the Llevant Natural Park, with responsible use of natural resources and water. If you are looking for urban and connected environments with overcrowding, this is not your place. The privilege of this farm is to be separated from any neighbor, and only hear the sound of nature, including the tinkling of the bells of the sheep, which are not inside the plot of the house, but in the surrounding fields. Regarding the points you highlight, it is rare that in a 16-day stay in which you were asked many times if everything was correct, you did not indicate any of these complaints, but instead told us that everything was perfect. Only once you left the house, you sent us by whatsapp all these complaints and a request for reimbursement. When you told us that the sheep bothered you, we removed them of the farm and the next day they were as far away from the house as possible. The same day that the pool shower broke, we sent a technician who requested the piece that had broken, and as soon as it arrived it was fixed. If you had told us that you thought you needed new knives and pans, we would have replaced them just as we did when you asked for crib sheets, which you had the next day. There is only one air conditioning machine because there is a heat recovery unit that recirculates the air throughout the house and distributes it to the rooms. Is not necessary to have an air conditioner in each room or for the client to control it, since the home automation system controls it. The whole house must be protected from the sun in summer and, as happens in many hotels and rural houses, you cannot have the windows and shutters open when it is hotter and the machines are disconnected. The exteriors of the house are dry because there are water restrictions, and the hoses, racks and wheelbarrows are the maintenance tools for the ecological fruit trees. You can find cheaper houses but we don't think they are better equipped, and above all you will not be contributing to sustainable tourism and you will not contribute to trying to stop the climate change we are facing.