2/10 Horrible
David H.
29 sept. 2024
Les points forts : Propreté et emplacement
Les points faibles : Arrivée, communication, exactitude de l’annonce
Great Location, Terrible Host.
Great, oceanside location, but unit maintenance and communications with the host were very poor.
Our first experience was that the main door keypad was broken and another resident had to let us in so that we could get our keys.
In the unit there were no information/instructions about the unit or surrounding area, the air conditioner was dripping water onto the TV table, there was no hairdryer or clothes dryer (per the listing), the toaster was broken, the ironing board was broken, a door handle was broken, and the shower didn't drain well.
On the first 2 days Joao (the host) responded to messages, but then stopped. We told him of all the issues we were having, but none were resolved during our 5 night stay. He ordered a hairdryer and toaster and then complained that we weren't at home when a delivery was attempted. Firstly, we are on vacation, secondly he said that a delivery time was not known, and thirdly he said that he would talk to the 'door lady' to accept the delivery.
Also, I asked him 3 times how to dispose of garbage, but no response.
Also, be aware that road noise and morning seagulls mean that sleeping is difficult unless the windows are closed. With only 1 air conditioner in the living room, bedroom doors need to be left open when the windows are closed.
I would never stay there again. This is unfortunate because the unit was modern, spacious, mostly comfortable, and had a great location. A good host makes all the difference.
David H.
Séjour de 5 nuits en septembre 2024
