Cachette en bord de mer de Sammy à Henley Beach

Thank you for your feedback. We're genuinely sorry to hear that your experience wasn’t a positive one, though we’re surprised most of these concerns weren’t raised with us during your stay, as we would have been happy to assist. The leak above the toilet was reported and attended to the same day. As it originated from the apartment above — which we don’t manage — we had to work through the building’s strata and their plumber, which unfortunately delayed a full repair. This issue has since been resolved. The heater in the apartment is a new unit, installed earlier this year. As we received no report during your stay about it not working, we weren't aware there was a problem but will certainly check it now. The same goes for the washing machine — no previous or subsequent guests have raised concerns, but we’ll inspect it to ensure it’s functioning properly. Cleanliness is a high priority for us, and had we been informed of any issues upon arrival, we would have sent our team out immediately to resolve them. We always encourage guests to report concerns during their stay so we can address them in real time. Nonetheless, we appreciate your feedback and the opportunity to follow up.

Thank you so much for your detailed and balanced review, Shane! We truly appreciate you taking the time to provide such thoughtful feedback and for giving our property a try despite the lack of previous reviews. We’re glad to hear you enjoyed the updated furnishings, comfy bed, and great location, and we’re grateful for your understanding and patience regarding the areas that needed improvement. The AC installation delay was unfortunate, and we sincerely apologize for any inconvenience this caused. We’re glad we could provide an additional fan during your stay, but we understand this wasn’t ideal. Addressing the water pressure is a top priority, and we appreciate your good humor and flexibility in navigating the quirks of the plumbing system. We’ll also take a closer look at the washing machine’s spin cycle antics! Thank you for recognizing our efforts to be responsive and proactive during your stay. Your constructive feedback helps us make meaningful improvements for future guests. We hope to have the chance to welcome you back once the updates are complete!