Piscine privée, salle de jeux & foyer au centre de San Antonio

Thank you for your feedback and for noting the quiet neighborhood, natural light, and location. We’re glad you enjoyed those aspects of the stay. Regarding the A/C, the home has large windows that bring in lots of natural light, which can make the system work harder during the hottest part of the day. The unit is regularly serviced and functions properly, though we always encourage guests to reach out during their stay if they feel adjustments are needed so we can assist right away. To clarify for future guests: the hot tub is connected to the pool system and operates at the same temperature as the pool. It does not function as a separate heated spa with jets. We’ll be updating the listing description to make this clearer so expectations are fully aligned. We appreciate your input and will continue working to improve the experience for future stays.

Thank you for your feedback and for noting the comfortable beds and well-stocked kitchen. We’re sorry the cleanliness, maintenance, and amenities did not meet expectations, as this is not the standard we strive for. Your comments have been shared with our cleaning and inspection teams to address these issues. We also regret that our communication during your stay felt frustrating and are working to improve how concerns are handled in real time. We appreciate you bringing this to our attention, as it helps us improve for future guests.

I’m very sorry to read that you were disappointed with your stay. I take these concerns seriously and would like to clarify a few key points for future guests. The pool and spa are maintained weekly by a professional company. The spa is connected to the pool and operates at the same temperature, as described in the listing, and was fully functional during this guest’s stay. If heating or mechanical issues arise, I always encourage guests to contact me immediately so I can send service personnel the same day. Regarding the other comments — the property does have a carbon monoxide detector, the water heater is professionally installed and inspected, and the freezer and kitchen appliances are in good working order. The photos and listing details are accurate, and amenities such as the fire pit and game area are cleaned and serviced regularly. I regret that the guest did not contact me during their stay about these concerns, as I would have resolved them quickly. My goal is always to ensure guests have a comfortable, enjoyable, and safe experience, and I remain available 24/7 to address any issue that arises.