6/10 Satisfaisant
Stephanie B.
19 mars 2024
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Exactitude de l’annonce
Beautiful property, but beware
A mixed review I'm afraid. The house is spacious, modern and clean, with a comfortable lounge area and well-supplied kitchen. We appreciated the welcome touches from Natural Retreats -- from starter kitchen supplies and toiletry bags, to the jazz playing on our arrival. The location is great -- 4-min drive to the village center, 15 mins to the ski resort. Communication prior to our arrival was excellent. All of that would have earned the property a 5-star review.
Now the not-so-good. The property listing shows a roaring fireplace -- it's listed as the first amenity, and was a key reason I chose the house. But the fireplace said "DO NOT USE". I understand that things break. But I would expect to be notified ahead of time that a key amenity was not available, and to be offered an option to cancel, or to receive an appropriate discount. None of those things happened. When I reached out to the management company, they let me know that the fireplace had failed its safety inspection, but due to the busy winter season, immediate repair was not possible. No compensation was offered. When I asked for a discount, crickets. I reached out again the final day of our stay, and was told the owner had not approved a discount. The rental company did eventually offer a 10% discount on a future stay, but the right thing would have been to apply it to the property I just rented. So, if a particular amenity is important to you, be aware that it may not be compensated if unavailable.
Stephanie B.
Séjour de 7 nuits en mars 2024
