Cabane Idyllique avec Foyer, Kayak sur place !

Michele, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - We were not aware that the A/C was not working we have replaced it with a brand new unit and it's up and running - We wish you had reached out to us with the issues you had, we are here for all our guests and welcome any feedback. We would have come over and taken care of any issues you had - We were set up for back-to-back bookings and think that is what happened here. Our housekeeper is meticulous and is beside herself as she would never have left the home unready. We would like to have you back to give you a 5-star experience. If you'd like to come back we will make it worth your time We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for.

Hi Jacob, after going over your feedback with the homeowner, they wanted to share the following: "Thank you for choosing to stay in our home, and thanks for taking the time to leave a review. We appreciate the feedback and the good news is the Wifi is working better in the cabin which allows for the Smart TV to be an option to accommodate future guests. We hope to have another opportunity to host you in the future!"

Shared from the owner:"Hi Nathan, Thank you for sharing your feedback. We regret that your recent stay did not meet your expectations and appreciate the opportunity to address your concerns.We've resolved the WiFi issue caused by a disconnected pod, and we sincerely apologize for any inconvenience this may have caused. About the pet fee discrepancy, we've taken steps to make sure it's accurately reflected on all booking platforms for future guests.We've taken careful note of the maintenance concerns you've raised, and we are committed to promptly addressing them to elevate the overall guest experience. Regarding the air conditioning unit, it is relatively new and has reliably served previous renters. Nevertheless, we will conduct a thorough investigation to ensure it performs optimally. We encourage guests to communicate with us during their stay so that we can swiftly resolve any issues they encounter.We take pride in consistently receiving five-star reviews, so it was surprising to learn of these issues after your stay. Your feedback is invaluable to us as we are committed to continuous improvement."

From the owner: "It is difficult to respond when there is no reason for the review. We would love to know what happened for this review and be able to make it right with the renter, thanks."