Turtle Cove 134 | Piscine privée et accès à la plage

Thank you for taking the time to write a review for this property. We are always grateful for any feedback from our guests, as we strive to provide you and your guest an enjoyable vacation.

We are disheartened to hear that you did not enjoy your time in the home, especially because we pride our selves on offering a hands on, personal experience with a strong attention to detail. We responded to over 30 messages about your experience, offering to make it better with each response, all of which were met with denial. The day prior to check in, we spoke and I let you know that we would be happy to let your family in early, if the home was clean and ready. I asked that you call back the next day so we could let you know where we were in the cleaning schedule, and instead, your family arrived without warning. The cleaners worked hard to get it ready and we had linens delivered ahead of schedule. They were able to check in at 10:30 am instead of 3:00 pm, free of charge. You arrived late that evening, but your family was in the home all day, and we did not receive any complaints until the next morning, after the home had been used. We offered to send cleaners to the home again, offered new mattress pads, and did deliver one set of sheets after an additional complaint, which were unused. Linens are provided free of charge, and left sanitized in plastic wrapping. The linen service does not make beds. The home has both curtains and blinds in each window, and we have never received light complaints in the 15 years we have rented the home. The outlet mentioned was checked, and does work. The ceiling fan was checked, and was found to be in working order.