Penthouse Aqua Shores

Hi Kane, Thank you so much for taking the time to write your review following your stay over the weekend at the fabulous Aqua Shores Penthouse. We totally agree, that the view is spectacular and thrilled you enjoyed your stay. We would love the opportunity to welcome you again when next in need of a getaway. Kindest regards Vikki Where We Escape

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the position, outlook, spaciousness of the apartment and the comfort of the beds. The locality and views are certainly a special part of the experience. We are genuinely sorry to hear that the cleanliness did not meet expectations. This feedback has been formally provided to the cleaning company that looks after this unit and is currently being reviewed internally, with additional training being completed to ensure this standard is upheld moving forward. This is not the experience we aim to provide, and we appreciate you bringing this to our attention. We appreciate your comments regarding the stairs and understand your concerns around safety, particularly for older guests. The stair access and handrail placement have been noted and this feedback has been shared with the property owners for review. Guest safety is extremely important to us. Thank you again for your feedback. It is invaluable in helping us improve, and we are glad that overall you enjoyed the apartment and its beautiful setting. Warm regards, Where We Escape