Communication with contact person, was not good enough. We had no instructions emailed to us for entry. After many calls, a code was given, key was retrieved. The studio hadnt been vaccumed or dusted for quite some time. Bed linen hadnt been changed, sheets pillow had a terrible smell. Oven was dirty, stove top, bathroom floor dirty, tap & sink in bathroom not ckean, hand wash topped with water as almost empty, tea towels stained, coffee cups, dirty, no dishwashibg liquid. Doona cover both actually stained. Location was good for us. Contacted contact person for clean linen for 2nd night. Which was left for us downstairs. Because of a tight Budget & none refund booking we had not much of a choice but to stay. Clean linen made it better . Owner was apologetic and we came to an arrangement, new cleaner to attend to studio once we vacated today.