Charmant 'Nonny Cottage' près du sentier des Appalaches !

Bryan, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The rural location of this property is part of its charm but, unfortunately, means that cell service can occasionally be slow -We appreciate you reaching out when the door handle issue arose so we could quickly replace it -While the 4 poster bed is more elevated than a normal bed, we do provide stairs for ease of access -We use local professional photographers so the images accurately reflect our home, and guests can decide before booking if the accommodations meet their expectations Thank you for taking the time to leave your review. We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.

Hi Ruth, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: - The guest contact responded promptly to hot water issues. While they came to the property multiple times trying to get hot water, it required additional repair that could not be completed during your stay. - The pest control service was part of routine maintenance to ensure the property remains pest-free. They only treated the basement area to minimize any disruption. - We apologize for the difficulty you had in locating the property and the inconvenience caused by the back porch light. - There were electrical issues due to a recent lightning strike. The breaker box has since been replaced and all lights and fans are working. - We are sorry to hear about your fall and your husband's injury. The caretaker was informed about the missed step but not the injuries; otherwise, we would have tried to make it right during your stay. - The entire deck was recently replaced and meets safety standards. -The refrigerator has been inspected and replacements are being made. - We take pride in providing accurate representations of our property through professional photos. However, we understand that the antique four-poster bed may not suit all guests’ preferences, and will consider replacing it based on your feedback.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.