‘La Maison Ruebling’ Appartement confortable Defiance !

From the owner: "Thanks for staying with us. Come back again sometime and let your friends and family know we are here if they need a place to stay."

Hi Patricia, thank you for your review and for highlighting the aspects of the property you enjoyed, like the decor. We also appreciate you sharing some areas where your stay could have been improved. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-The homeowner clarifies that while toiletries and pantry items like condiments and coffee are not provided, they will ensure the listing makes this more explicit to avoid any confusion for future guests.-There are ice makers in all of the unit's refrigerators. For bagged ice, there are nearby gas stations and a general store across the street that sell it, but the homeowner will consider adding this information to the listing for convenience.-Bathroom rugs and hand towels are standard in all units, and it appears there may have been an oversight by the cleaning team. The homeowner will ensure that future cleanings include a thorough check to confirm all linens are properly stocked.-Regarding the stairs, the property is indeed over 100 years old, and the steepness of the stairs is typical of homes from that era. The listing includes photos that show the height of the building, but the homeowner will look into further clarifying this detail in the listing to ensure guests are fully aware.Thank you for bringing these points to our attention. We appreciate your feedback as we continue to improve, and we hope to have the opportunity to host you again in the future!

Shared from the owner:"Hi Donna, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a nice experience despite the challenges you encountered.Steepness of Steps: I apologize for the inconvenience you experienced with the stairs. After reviewing our records, we found that there was no discussion about the steepness of the stairs during your call. In the future, please reach out directly to us if there are specific mobility concerns so we can ensure a more suitable accommodation for your needs.Hot Water in the Master Bathroom: I regret the issue with the hot water in the shower. The system in the primary bathroom can be a bit complex, as it features both a normal spray head and a rain shower head controlled by a single handle. We will be placing clear instructions to assist future guests in using it. We're glad to hear the sink provided hot water as expected.Fire Alarm: I understand how disruptive the fire alarm going off can be, especially at such an early hour. We have inspected the alarm system and found no ongoing issues. We apologize for the disturbance and appreciate your understanding.We consistently receive 5-star reviews from our guests, and we value your feedback as it helps us improve our service and accommodations. Thank you again for your review."