2 chambres, 2 bains, 8 personnes
Gérant immobilier / professionnel
Jackson Mountain Homes
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Memorial Day Getaway
Had a great experience at this property, it was clean, everything was in proper working order, kids enjoyed the pool table and game selection, adults enjoyed the beautiful view and the hot tub! There were 7 of us and we all slept comfortably and had plenty of space. The location was extremely convenient but still felt secluded at the cabin. We saw a huge bear one evening driving back up from dinner, so they’re definitely out there! We will keep this property and others in the community in mind for future trips. Thank you!
No AC our entire stay!
The cabin was nice but we did not have AC the whole time. Maintenance came and the unit was froze, it had to be turned off and was told someone would come back the next day to check it. No one ever cared to come back. Then the company has the final say for reimbursement, not taking their customers into consideration at all! Will never rent from them again.
We are sorry to hear that you had an unfortunate experience while staying with us. This was not our intent at all and we cannot apologize enough for what you endured. Understanding your disappointment, our team worked hard to get the situation handled for you during your 3 day stay. Never wanting our guests to experience any discomfort, we contacted our vendors immediately to address this. The AC did freeze and needed the day to defrost. Not ideal but it was our hope that we would be able to address this for you during your stay. As you stated, we were happy to offer and process compensation that we deemed appropriate for the issue at bay. Understanding you were still disappointed, many discussions concluded with a fair response to your dissatisfaction. We know that you may be reluctant to return, but we hope that you will reconsider in the future and allow us to continue to make amends. Again, we do thank you for your feedback. This is how we can better the guest stay and our guest vacationing encounters.
I loved the view from the cabin. I also appreciated the jacuzzi in the master bedroom. The kids had a lot of fun with the pool table. One struggle we did have is that if you run the fire place it heats the upstairs and because the thermastat is there, the downstairs is freezing. We had a few dirty dishes in the cupboard. Our tv did not work. We thought it was the batteries in the remotes but those were replaced and we still did not have a working TV. Also, I will not use VRBO for booking anymore as there is a pretty significant charge.
We are happy to hear that you had a relaxing stay. It was our pleasure to be able to bring you suitable accommodations for you and your guests. If there was anything else that we could have done to make your stay more enjoyable, it would have been our pleasure. Understanding everything can't always be perfect, we do want to always do our best in bringing computability and good customer service to our guests. We apologize for anything that was unsound. This was not our intent and we hope that you were still able to enjoy your time. Fully committed to making sure that any pending issues have been addressed, we will review your comments and concerns and implement any new updates as needed. Again, we do thank you for your feedback and we look forward to hosting you once more in the near future.
Cabin was nice. A little congested in this area. We prefer more secluded.
Stairs needed vacuumed. Pool table area is crowded. Everything else was good.