2/10 Horrible
Sandy T.
18 févr. 2026
Les points forts : Propreté
Les points faibles : ArrivĂ©e, communication, exactitude de lâannonce
I booked this through VRBO but received the rental agreement from âBig Bear Vacations.â The VRBO listing included a hot tub - one of the main reasons I booked it. On arrival, the hot tub was filthy & empty. I called & was first told that the property should have a working hot tub. Later, they changed their story & said I must be getting my information from a 3rd-party site & that the property doesnât include a hot tub. The online rental agreement process was also frustrating. They required a selfie through their online tool, which didnât work. They then complained the photo submitted wasnât a selfie & said the name I used didnât match my driverâs license. I go by Sandy, but my license says Sandra! I recorded a screen video to show their tool wasnât functioning. Emailed twice to confirm whether they had what they needed - never received a response.The tone of the rental agreement felt hostile & unwelcoming. In the house, instructions were scattered everywhere instead of being in one clear place. The Wi-Fi password was written in tiny lettering on the fridge! The fridge was completely empty, not even a water container or ice cube tray.There were plenty of towels, which I appreciated, but nothing else about the stay felt welcoming. There were multiple âPrivate Property â Keep Outâ signs, which didnât create a comfortable atmosphere.Overall, this stay was a major disappointment, especially given the high ratings. I honestly donât understand how this property earned them.
Sandy T.
Séjour de 3 nuits en février 2026
