Maison de style chalet Adirondack quatre saisons sur le lac Colby - Saranac Lake Village

Hello, thanks so much for staying with us. We had hoped to find some detail as to why we were unable to reach 10 out of 10 and what the dissatisfaction might have been. Next time we hope to gain 100%! Please feel welcome to come back anytime. Best wishes, the Drake family

Hi Kelly, thank you so much for bringing your family to our Lake Colby home! We are available year-round, and welcome you to return any time. Cheers, Todd & Leigh

Laura, we are so pleased that you enjoyed your stay at our home! We are very proud of the years we spent lovingly restoring the property. Thank you for leaving the house in such nice shape, and please know that you are welcome to visit again anytime! Todd & Leigh Drake

Becky, we wanted to thank you and your family still coming to our home and enjoying all the things that we love as well! We hope you'll come back and see us again. All the best, the Drake Family

Rachel, thank you again for staying with us, and for treating our home so well. It seems that you enjoyed the property and had such nice things to say about it - we hope next time we will earn your 5 star approval. Please let us know what we can do to improve on your experience next time and for others. Cheers, Todd & Leigh

Paul, it was great having you. Thanks for picking our place over the many options available. We're very thrilled when people get a chance to enjoy it the way it was intended, on the wraparound porch! And of course in the lake! We hope you come back and see us another time. Best wishes, Todd and Leigh

Hello thanks for staying with us, and we're sorry that you had difficulties during your stay that you did not report to us for any assistance. We always encouage our Guests to contact us with any questions or needs during their stay, which results in a better experience for both Host and Guest. We purchased renovated this in 2016 and we are very proud of it! :) But, we're always looking to improve on whatever we can offer our valued customers. In this case, however, the customer did not report any concerns during his stay. Please review our clarifications regarding a few items raised by Michael: -Our dock on Lake Colby is completely accessible, along with all the complimentary watercraft we provide. the statement made in the review is simply incorrect. We respectfully report we do not understand this comment. -Arrival - It is true that there was an unfortunate mix-up with the VRBO calendar check in date following a change made by the Guest causing a delay- we addressed this immediately, with minimal inconvenience to the customer. -Bath towels- we do specify in the listing that we do not provide them, however, we have some extra for those who have forgetten Had the Guest reached out and let us know we would have been pleased to assist. **We're always happy to help our customers! We hope that future potential guests will take the time to consider some of our other reviews as clearer sources of information about the property. Thank you! The Drake Family

Pamela, thank you so much for bringing your family to our home! All the best, The Drake Family

Katie, thanks for staying with us and for the thoughtful review. We renovated our historic home in 2016, top to bottom, in a historic fashion, adding the original 3rd floor area to our usable space. The orange kids room does not have a doorway, and we stayed true to that in our preservation. It does have a heavy opaque curtain closure, as they are single beds intended for a kids play and sleeping room, we have never received any negative feedback. We understand that it may not have fit your needs completed, and apologize for any inconvenience. We did speak with you just now to clarify your concerns about the top of the stair– you confirmed that there is nothing broken. It is the same mohagony bannister and railings have been in place for the last 120 years. I understand that your review refers to the very top steps, and how the railing / bannister system is positioned, so that you have to reach out further when heading downstairs for the top two steps. It is my hope that readers of this review understand that there are no defects in this home as it relates to bannisters and safety, but rather that everyone has differing preference. This is simply the original design reflects its 1901 construction. Thank you!