Charme Île-Maison Près de pain d'épices Cottages, plages, commerces ..

Hi Kathleen, thank you so much for you feedback. I am so very sorry to hear that your family's vacation did not exceed your expectations. I spoke with your son (the tenant) the day that he was leaving the house. He actually told me how he broke the bed a couple of days prior and that he had been sleeping on the couch. I told him that I wish he would have contacted us right when this happened and we would have had someone come and fix it for him immediately! Additionally, if there were items in our listing that you did not see at the house, it would have been very helpful if you again, let us know right away. We definitely want to ensure that everything is present, and we will replenish anything that is missing. In RE to the providing toys for children, unfortunately we do not provide specific toys - only board games as detailed in our listing. Finally, in RE to the cleanliness of our house - this is most definitely something that we take very seriously as my father was a builder and landlord, and always told us to never rent a home in which you would not be comfortable staying. I did let the cleaner know of your concern, but if you again, could please email us and provide a bit more detail on exactly what you found unclean, we can pass on that information to the crew. Thanks again for providing the feedback, and I hope you enjoy the rest of your summer.