6/10 Satisfaisant
Angela S.
31 oct. 2023
Les points forts : Propreté, arrivée, communication
Great views. Needs improvements.
Overall the property was clean. Well maintained for the most part. Location was a bit hard to locate and in a questionable location/part of Milan. However property is gated from 8pm to 8am and you can only enter the community with a key you are given. During daytime hours property is monitored by the doorman. The property doorman was the main reason we gave the stay a overall score of 4. He personally deserves a 5 star rating as he was very kind and helpful at all times.
The property manager seemed very nice and communicated well via messaging. However the washer/dryer in unit was broken and we had no ability to do laundry and it was a big reason we chose to stay at this unit. Property manager was notified about washer/dryer; but washer could not be fixed or replaced before we left so we had to pay a laundry service $100 to take our laundry and wash/dry and return to us 24 hrs later. There were no self service laundromats less than 4.0km from this unit. Minimum 40 minute walk. The bed was very uncomfortable.Made it hard to sleep. The towels were very abrasive, management should make sure the bath linens are much fresher feeling and comfortable.
Would consider staying again if bed is replaced and had access to better bath linens and laundry.
Angela S.
Séjour de 4 nuits en octobre 2023
