Belle unité de coin (extrémité) avec balcon enveloppant et vue sur le coucher du soleil occidental

We are surprised about some of the comments made by this guest in this review. We had multiple communications with this guest during the week of her stay, both via text message and via e-mail message, including right after she checked into this condo on her check-in date, and also on the following day (early afternoon), as well as several other communications with her prior to, and after, such times. She never, ever, mentioned anything to us about either the Wi-Fi, or any cleaning issues, at any time. Within less than 24 hours after her check into this condo, we sent her an e-mail message (one that we send to all guests) stating, "We want to welcome you to Unit #20 Bonita Beach, and check-in and make sure that everything is going well for you there. There is no need to respond unless you need help from us in any way, or have any questions, or any cleaning, maintenance or other concerns, at any time during your stay. Please LET US KNOW IF YOU DO, so that we can provide you with any help needed or desired, answer any questions, or address any cleaning, maintenance or other concerns at the start of your stay." (We capitalized 6 of the foregoing words for this response to bring attention to them.) We received NO response to the foregoing e-mail message from this guest EVER (no photos, no words, and/or the like). Further, in contrast with this guest's review, there are several prior VRBO reviews posted by other guests about this condo stating that the condo was very clean during their stays there. Moreover, we have not been receiving cleaning complaints about this condominium from our other many different sets of guests. We believe that this guest putting her undocumented complaints in a VRBO review of this condo, rather than informing us about them, and allowing us to rectify them for her, is not fair to the owners of this condo, to the rental manager for this condo, or to the company that cleans this condo. Regardless, we always address all guest cleaning complaints with our cleaning company, whether documented or not. Regarding the Wi-Fi , the internet for this condo is campus-wide WOW internet that is provided to all 20 condos at the Bonita Beach complex, as well as to some common areas, such as the community pool, by the Bonita Beach Homeowners' Association. WOW, and others, are on hand to solve any internet issues that may arise at any such location, which sometimes arise due to a storm, as long as we are informed about the same.