Tranquille villa de 3 chambres à quelques minutes en voiture de Carvoeiro

Thank you for your feedback

The weather prior to your stay was the worst it had been in over 20 years. We had inflitration in the annex due to this and so we had to inform of you of this and offered to move you. Once e had dealt with the inflitration it was opened for you but of course we wanted to only do this when water was not dripping from the ceiling. Due to the storms, the power went off which meant the pool heating also turned off. You admitted to damaging the electric hob and paid it so i am confused as to your comments about this. When something like this is broken by guests it is only correct that they pay which you did. We have checked the drainage and it all seems to be working perfectly. You paid for a mid week clean and so of course the maids arrived and cleaned. We did not give an exact time but we did inform of you of which morning they would come. The gardeners and pool man schedule was disrupted due to the weather but after you reported the pool not being as warm as you like, the pool man had to check. He does not need access to the house to do this and so he came to deal with the issue.

Thank you for your feedback florin, the refundable deposit is sent automatically from the website 14 days after departure so will be with you in 3 days . It is stated clearly that this is the case when you book however if this is not with you, you should contact HomeAway who hold the breakage deposit. Glad you enjoyed your stay though!

Thank you for your feedback, we will write more detailed instructions for the oven and look at the shower drainage. Apologies for the dogs, this has not been mentioned before so hopefully a visitor to the area!