6/10 Satisfaisant
Kelli S.
21 avr. 2025
Les points forts : Arrivée et emplacement
Les points faibles : Communication et exactitude de l’annonce
Beautiful View - communication poor
First all what an amazing view and location. The air was not working. No one’s fault things happen, but the first 3 night of sleep were rather warm. I messaged the property manager and told them the air was not working and asked about the hot tub. I didn’t hear anything back so messaged about the air again the next day they said you say it isn’t working and told me it was working and said to be more specific. I just knew it wasn’t working. They could have asked the first day if they needed more specifics instead of letting.The response was rather rude. One of the things I looked for was a hot tub when booking. The manager came back and asked where I was getting hot tub. I went and looked at the description to make sure I had not mistaken. I replied and said it 100% says hot tub. They said they would have it removed from the listing however that did not do me any good. Cleanliness was very average. I knew the decor was outdated and didn’t really care just wanted the view, a hot tub and a pool. Half the outlets didn’t work as well as refrigerator light out. I did not message about this because I didn’t want the poor communication with the manager to stress my vacation and it wasn’t the end of the world just inconvenient. It was the 10th floor and was hoping that it would not be a problem. It was not. If you forgot something at the beach it just took a second to go up as the elevators are fast. I would stay in this location and or property again, probably not this condo. .
Kelli S.
Séjour de 7 nuits en avril 2025
