2/10 Horrible
Irene B.
6 août 2024
Les points forts : Emplacement
Les points faibles : ArrivĂ©e, communication, exactitude de lâannonce
AVOID!!!
The worst host I've ever seen. They gave somoene else our apartment as they didnt want to stay in the one they booked as everything was broken or not working, and they decided to give us the broken one. They also told us we had to have one shower a day due to water shortage, even though it was 33-40 degrees.
The host thought he was doing us a favour by telling us we could move to the apartment upstairs, were we were suppose to be in the 1st place from the 1st of August to the 5th of August, literally 10days after arriving there.
We wasn't able to have the bbq wich was showing on the listing, the wardrobes were all broken inside to the point we didn't empty our suitcases because everytime you put your clothes inside, it just droped.
To top it up vrbo only offered me ÂŁ90 for compensation which i denied as it wasn't worth it.
They than told me they would contact the host and ask them if they were willing to refund me and havent heard from them since!
The washing machine was also broken let me not start talking about the fuse box that was open and the fuse outside with the TV not working.
When we complained about the broken house, they said it was the people before us that broke it, we than asked them why was it not fixed before we moved in. They had no answer for that.
I can go on and on!
AVOID!!!! Will never book with Vrbo again. What a let down!
Irene B.
Séjour de 14 nuits en juillet 2024
