Réponse du propriétaire: These guests had stayed in our other villa and said it was “perfect”. They inspected this property before staying and were happy with it. As this was the rainy season, they paid only one third of the normal rate. Unusually severe storms affected Bali for a week. In such cases, we would refund guests’ rental if they wanted to move. Staff are available every day to fix problems and arrange transport. As stated on the web site, a car is essential for this property, to view the eco-tourist region and visit the sunny beaches of N. Bali and Singharaja (30-40 mins). Without a car, in this weather, it must have been miserable. I am not surprised they were unhappy. However, most of the reported problems, were not reported to the staff or me during the stay, and some are not quite accurate. 1. The Lempuna café/restaurant is 800 metres away. It takes 20 mins walking very slowly - less than 5 by car. 2. The development is not a holiday village, but a private development – the 6 houses next to us are renovated, as are 10 others. The 8 “wrecked” houses are over 500 m away - not visible from our house. 3. There is no ‘open septic tank’. Next to the kitchen is a fresh water tank. The buried septic tank is next to the field. 4. Cockroaches and mice eat will come to eat food left out by guests. This is a common problem in Asia. You must store food and use the insect spray provided. The humane mouse trap is good – the staff can set it and move the mouse. In this area of natural beauty - birds, fireflies, exotic moths etc. visit the house. They are all harmless. 5. Balcony furniture – the holding screws work loose if misused. The staff can easily fix. 6. We have electric oven, gas oven and gas barbecue. All working. Gas oven needs to be lit with match or lighter. 7. Light bulbs are easily changed. The maid visits every day. The handyman and manager can be called anytime using the maid’s cellphone. 6. Satellite TV has 30 channels. The HBO movie channels were removed recently by (INDOSAT) – we will restore these. 8. The small collection of our DVD’s can be used by guests. They are now all playable. 9. Mould is possible in very wet weather. An electric fan heater can dry downstairs rooms, and an electric towel rail is in main bathroom. 10. The large ‘rat’ is a rare visitor from the rain forest. He came to eat the daily offerings at the shrine in the garden. The offerings are for the spirits, who are important to the Balinese because they look after the house.