Cottage de charme avec une vue imprenable sur la vallée de Wye, parfait pour les pêcheurs Wye

Esyllt and her friends looked after the cottage well so no issues with their stay. Happy to host them.

Hi John, I'm glad you enjoyed your stay. Sorry to miss you this time but thank you for leaving the cottage so tidy. Antonia

Thank you, Simon, for your review. I'm sorry I never got to meet you but I'm glad you had such an enjoyable stay.

Thank you for your lovely review. It is very pleasing to have such enthusiastic guests, I enjoyed meeting you.

Oh dear, I'm so sorry you had such a bad experience and that you didn't think I apologised. I thought I apologised profusely at the time and did do all I could to help. I bought new light bulbs as soon as I could bearing in mind that the new ones I already had didn't seem to work. Access is normally at 4pm (and should have been 5pm under Covid guidelines) and checkout at 10 but I was persuaded to let you stay until 12 on the Wednesday as I was under the impression that your birthday was that day. Because you left late on the Wednesday I was unable to say goodbye and apologise again for the problems you had at the start of your stay. This is an old cottage, a bit frayed around the edges. If the floors creak in places or the paint on the stairs is a bit chipped that's only to be expected and it does get regularly touched up. Most guests find it part of the charm of the place. You are right about the listing not saying the bathroom is on the ground floor and I will rectify that immediately. However your husband was aware of this fact as I had sent an email to him prior to your stay. I was assured this would not be a problem as you were both 'reasonably agile'. I'm sorry too you were fussed by the state of the garden. You are right that it has become a bit neglected during this awful pandemic but my priority has been the safety and hygiene of the indoor spaces rather than the outdoor ones. Sadly, I cannot influence the state of the farm buildings in the locality nor the polytunnels which I agree are an eyesore but essential to the local economy especially this year. This is a very rural part of the country and such sights are part of its fibre. By contrast the lovely meadows by the river and rolling landscapes full of woods and hills make up for a bit of plastic. I do have a cleaner who normally receives no such complaints. In fact I have had many comments saying the cottage was 'spotlessly clean' and I have many regular guests who love coming to stay. It was very unfortunate that you had this bad experience and I shall certainly be making more detailed checks in future to ensure there is no such repeat.