2/10 Horrible
Altered A.
4 sept. 2025
Les points forts : Emplacement et exactitude de lâannonce
Les points faibles : Propreté, arrivée, communication
Never again with this host. We arrived after check-in time and the security guard, Ray, gave us the envelope with our wristbands and parking tags. Went up to the condo on the 14th floor and I realized we never received check in instructions with a code to the condo door. I called the host 10 times, sent texts and messages on vrbo. After 2.5 hours we were finally able to get in, but no thanks to the host! All thanks go to Ray!! He must have reached out to someone that was able to override the door code because 4 hours later the host finally sent the door code and it was completely different than what Ray gave us. The host said vrbo should have sent the instructions. Even if that is accurate, when you know people are checking into a condo of yours, be available or hire a property manager... Before getting in, the security guard was trying everything possible. The master key was the only key missing to that condo in the main office, and the lock box code on the stairwell he was able to get also didn't work. Very sketchy. The condo itself was nice, but dusty. There was also gunk in the sink, a HVAC pipe in it, and a dirty glass. The security guard, Ray, did not have to go through all the trouble he did, but we appreciate him!!
Altered A.
Séjour de 2 nuits en août 2025
