Nouvellement rénové, confortable Gîte dans le meilleur emplacement en ville!

We are so pleased that you enjoyed your stay and look forward to you staying again next year

Nathalia, so sorry the sleeping arrangements did not work out for your stay, it clearly states that the loft is over two of the other bedrooms

John I am sorry you left a day early due to mud season. The pictures in the listing clearly show that the Primary bathroom has curtains that close to the bathroom. The listing also clearly states that there is no shower in the Primary bathroom and that there is only a soaker tub. I apologize for the garbage and have spoken to the person who picks it up. The kitchen cabinet doors were not broken upon your arrival, the housekeeper also did not see that clear tape was applied. what I am not understanding is that you had the phone number to call to have any items like this taken care of and not once during your stay did you call or message/email me . These items were all taken care of once we were made aware and saw them. It is unfortunate that previous renters did not clean up after their dog, it is also unfortunate that the snow melted the week of your stay and revealed all of this. It will be taken care of. Please the next time you stay at a property and their are issues let the property manager know so that they have the opportunity to take care of items so you can better enjoy your vacation

Hi Danielle, I am sorry the house did not quite meet your expectations. I really do not think that you read the listing correctly. 1. Below is what is written about the loft (There are two bedroom (1 with 2 twin beds and the other with a bunk bed). There is a loft separating the bedrooms that has a queen bed. 2. We appreciate you letting us know about the water. This has been resolved and it had nothing to do with the cold drinking water, the smell was coming from the hot water and is now resolved. 3. The upstairs shared guest bathroom has two doors which both close giving privacy to guests 4. The listing clearly states that there is no shower in the Primary bathroom. Please see below from listing Primary Bathroom Soap · Towels provided · Bathtub · Bidet · Toilet We have multiple 10 star reviews from previous guests and we are sorry you did not read the listing correctly

Sarah, sorry you did not totally enjoy your stay. The stove was functioning upon arrival, it was not mentioned that it was not working correctly. The propane was an unfortunate item. The owner and myself worked very hard that night to make sure that propane was delivered. You all went out for the birthday celebration dinner which was previously scheduled and you did not return until midnight at which point the heating had been working again for several hours and you came back to a warm comfortable house. The owner and i had discussed what options were available that evening if we had to re house you. You were out celebrating so we did not want to intrude on your evening any further . We compensated the guests for the number of hours that the house was with out propane which was 3hrs. The house is supplied with amenities and bar soap is supplied in each of the bathrooms for guest use, this had not been an issue for previous guests that hand soap pump bottles were not made available. Guests have now used all of the firewood so we will be providing a couple of starter logs for each stay.