2/10 Horrible
Cathleen P.
4 juil. 2025
Les points forts : Emplacement
Les points faibles : PropretĂ©, arrivĂ©e, communication et exactitude de lâannonce
Unethical & Unresponsive Owner, Terrible Experience
Very nice pools, onsite restaurant with excellent food & service. Wonderful building staff, great view. But worst rental experience ever. At one point, we asked to add 2 nights. Owner agreed, we paid the difference. Later we found that we couldnât do extra nights after all, so asked to return to original dates. Tried repeatedly to reach owner by phone, email, Vrbo messaging for 6 weeks before trip. No response. Finally called Vrbo, they reached out, owner then said booking we had didnât allow any changes. (But they were happy to change when we wanted to ADD time and pay them more money.) Arrived Monday morning, & because we already paid for Sat & Sun & couldnât get refund, asked for access code on Sunday. They wanted security deposit first, but didnât respond to questions about how to pay it. Meanwhile I found out theyâre not supposed to charge a security deposit because Vrbo takes care of that. I told them that and got, âthatâs correct, hereâs the access codeâ - on Monday morning. No apology, no explanation. Finally, property did not match Vrbo description. Picture showed a spacious balcony with table & chairs. Actual âbalconyâ was about 12 inches wide. No way you could sit, let alone have table & chairs. There was a light fixture that was supposed to be IN the ceiling that was hanging down by wires. WiFi didnât work. Bugs crawling up kitchen wall and on bed - had to spray to get rid of them. Would not recommend this place/owner to anyone. Vrbo should cut ties with them.
Cathleen P.
Séjour de 5 nuits en juin 2025
