2/10 Horrible
Gila F.
24 août 2020
Les points forts : Arrivée et communication
Les points faibles : Propreté et exactitude de l’annonce
Not clean and not prepared for renters
good afternoon. I would like to preface this complaint by saying that as you can see from my profile I have rented numerous units from you in the past and have always been happy and gave positive reviews. The owners have all given me 5 star reviews as well. The reservation (ha-0jmmww7) has been a terrible experience resulting in our leaving after the first night. We checked in Sunday eve and left Monday morning at 9:58 a.m. The unit was extremely hot when we arrived and the ac was not working well and could not cool it off. The unit was NOT clean (see attached photos). The fridge and freezer were dirty, (including 2 slurpees from previous renters) the shade was completely full of black dust, the bathroom floor was not clean, the fans both had layer of thick grey/black dust. It was not clean by any standards and definitely during these times of COVID 19. This is unacceptable. This is a studio one room with a front door with a big window ,without a shade, making it easy to see straight inside. This made it inappropriate as the bed and entire unit are visible if someone is standing at the door. The website has picture of the bed with many pillows. There were only 2 pillows in the unit when we arrived!! We were 2 people staying here and she knew that. Also the site states that there are towels for the bath and pool. The owner knew we wanted to swim. However there were only 3 towels. I expect a full refund. I have requested this from the owner but have not heard back from her. (I spoke with Ellie from vrbo and she advised me to send this email to review) thank you
Gila F.
Séjour de 3 nuits en août 2020
