6/10 Satisfaisant
wendy s., Ohio
22 juin 2022
Les points forts : Propreté et emplacement
Les points faibles : Exactitude de l’annonce
Lovely home, bad experience with the host.
Pro: The home is absolutely gorgeous and the location is very nice.
Con: The host is a pain in the tail to deal with. The listing states a pet fee (not per pet fee) and a few other fees. When you get the paperwork from the host there are more fees and they charge the pet fee per dog (even if the dogs don't stay). I have rented many homes and have NEVER had to jump through all the hoops that this host requires (especially the security deposit---not a hold, an actually carried all the way through withdraw). If I had not been in such a hurry to set it up so we could get down there, I would have said forget it.
We were in town to help care for a sister in law that was passing from cancer. We were unsure at the time of the rental if other family members were going to briefly stay to say their good-byes therefore we were unsure if any dogs would be there. I made this very clear to the host. I was told to send photos of the dogs that MAY be staying. Originally we were charged the advertised pet fee. When we extended our stay another week they charged us again for the pet fees. I called and spoke to them and they stated since I sent them pictures of 2 dogs that MAY be staying that that is why the pet fee doubled on the last receipt (although the listing says pet fee, they charge per dog apparently). Poppycock!!!!
So in short we paid double the cost for 1 maltipoo to stay for 5 days!!!!!!!!!!!!!!
But I digress, the home was lovely. The golf cart looked nice but we did not use it. There were also bikes available for use as well.
The expectations of final departure (what they expected to be done) were confusing. I guess they are working on updating the check out instructions.
wendy s.
Séjour de 16 nuits en mai 2022
