3 BR 1. 5 Bath Maison récemment rénovée sur la piste cyclable et à proximité des plages

Guest had a bad 1 night stay, which had nothing to do with the house. The guest booked the house for 2 nights during July 4th holiday, from 7/2-7/4, fully aware of the cost, Vrbo fees and cancellation policy. On 7/3 the guest communicated that their child had a bad night and they ended up leaving early and only stayed 1 night. The guest also suggested that AC filter had to be cleaned in small bedroom. There was no other communication, complaints or requests from the guest. All AC filters were cleaned a few weeks before their stay and all were checked on 7/3, the day guest communicated about AC problem. All AC filters were found to be clean, with-out any smells and in proper working order. Not clear what other remediation was expected as the guest communicated about AC after leaving. No other communication or request was received from the guest after they left. The guest may have had a bad night, but it is not anything that was caused by our house. All of our linens, pillows and furnishings are purchased new. The house is professionally cleaned for each reservation and all ACs, appliances and furniture is checked after each stay to make sure they are in good working order. Any communication from guests is addressed right away. We are disappointed to find out through a review that a guest had an unpleasant stay and did not appreciate our decor and renovations. We make every effort to ensure the house is set up for all of our guests to have an enjoyable stay.

Thank you for the feedback. We are actually already looking at replacing the outdoor shower and will be re-doing it for next year. We'll also include more cleaning supplies than what was already included under the sink. Thank You!

Thank you for taking the time for writing this review. After a thorough investigation of the complaints brought up by this guest and omittance of important facts from the review, we see this review as a guest opinion with a high degree of bias. We would like to provide more details on the complaints and steps our team has taken to come to this conclusion. On Wednesday night a note was received from the guest that they were leaving early, with-out any prior communications since check in on Saturday. There were no calls, texts, emails, or any communication from the guest for 5 days, which is highly unusual given serious concerns brought up. We welcome communication from our guests and generally no communication indicates that our guests are enjoying their vacation do not have any concerns. None of the concerns mentioned in this review were communicated until after the guest left the house. We understand that things may get overlooked or unexpected issues may come up. Therefore, we have a trusted local cleaning team that does a great job, as well as an extended support team for any issues that may come up, either small or big. Having a clean house is our number one goal. The house has multiple back up sheets, duvet covers and pillowcases available. We have never had any cockroaches in the house and the house is meticulously cleaned by reputable, professional cleaners after every stay. We were very surprised by roach complaint and contacted a local pest control company right away after the note and pictures were received from the guest. Upon review of the pics the guest provided, the pest control company identified the insect as an outdoor Pennsylvania wood roach, which live outside in dry places, but occasionally they find their way indoors through open doors or windows, mainly when it rains a lot. Given that it was raining most of the week, the pest control company explained that they had a lot of calls that week as these outdoor insects were looking for dry places and finding their way indoors all over the Cape. These insects did not originate at our house. They got inside same as a fly or mosquito would through an open door or window. Through this experience we have learned a lot about wood roaches, such as that they are harmless, they do not live or breed indoors, they die off in a few days when they do happen to find themselves inside. Therefore, there were no signs of any roaches from anyone staying at the house before or after this guest. Although this information, including links with pictures was provided to the guest, it is unfortunate that the guest chose to ignore these facts in their review. The house being so close to the bike trail and conservation land makes it very private and peaceful, but it also means that we must be neighbors with the creatures living outdoors. There were multiple requests for additional information on guest concerns, including requests for pictures of the cleaning issues that the guest claimed to have, with-out any response. We were left guessing on the cleaning and smell issues that the guest wrote to us on Wednesday night. There was a lot of rain and humidity during the first half of the week, so we thought maybe there was an issue with AC filters, de-humidifier or other equipment at the house or possibly something else. On Friday the house was thoroughly inspected, including the basement, garage, HVAC system and all air filters. All equipment was found to be working properly and there was no evidence of anything that would cause smells or any roaches in the house. The listing is not trying to fool anyone. Pictures listed on VRBO include all rooms of the house, including bedrooms and baths. The house was renovated a few years ago and not just kitchen. All bedrooms have new windows, new floors and new wall paint and ceiling paint. Bathrooms have new vanities, floors and paint. The whole house has new electric wiring, including hard wired smoke detectors, new plumbing and new septic. In this review, the guest states that the owner did not offer a refund or any additional assistance, which is simply not true. Multiple times we asked the guest of what we can do for them, including offering a refund for the nights the guest chose not to stay at the house. After multiple notes, on Sunday, a day after scheduled check out, we received the second of only 2 notes from the guest further indicating the cleaning issues mentioned in this review, but not the pictures of these issues that the guest initially claimed to have. There was never any request for any assistance, no request for refund or any requests from the guest at all. It is unfortunate the weather was so rainy and humid during the guests’ vacation week, which is likely what contributed to the insects. The weather was very unusual for July with so much rain. We are sorry that most of the week did not turn out as expected, but we don’t believe it’s due to any issues with the house. We have spent a lot of time and resources to investigate the issues the guest brought up, with limited communication from the guest. I strongly believe that the guest experience would have been very different if the guest timely contacted us with the issues mentioned in the review so we can address them right away. We are here to make sure our guests have an enjoyable stay. We love the cape and do everything possible for our guests to have a great vacation and enjoy it as much as we do.