Les points faibles : Emplacement et exactitude de lâannonce
VRBO OVER CHARGE TAXES AND NOT CLARIFY
VRBO DID NOT CLARIFIED CHARGES.
In quotation prior to payment taxes were deal as âtaxesâ, I claimed some double charging of some
taxes and open claim case but proceeded with payment to keep reservation.
After payment taxes are renamed as âtouristic feeâ
and are not as detailed ad in quotation.
My opened case VRBO only asked me to clarify with property owner and after insisting that VRBO is invoicing and charging and VRBO should clarify then VRBO closed my claim case.A second case was opened and kindly received courtesy answer unfortunately after applying wrong tax rate the only explanation is âby company policyâ but taxes are not subject of company policies but legal and should not over charge taces and still asking legal reasons used to apply higher taxes. In summary it takes long to receive answers and several times reminding âi am waiting answerâ then they procceed to answer even not clear answer. Still opened second claim caseâŠ
The condo is in a gated area and the security staff was really nice and helpful. The interior of the condo is clean and neat. We liked how quite it was by 9. Family friendly and close to Rosarito beach. Ralph was great and provided all the instructions and codes for an easy check in.