This trip started off on the wrong foot right out the gate. We arrived in town before check in where we communicated with management office requesting possible early check in if possible. They claimed the condo was being cleaned which was a complete lie because we had already been up to the condo saying the earliest they could check us in would be 2. From the time of call at 10am until 2pm the condo was not touched leaving my family sitting for absolutely no reason. It continued to go down hill from there. We managed to check in at 2pm at the help of another employee in the office and due to issues they waived the 65 dollar fee which was nice I assume but after the horrible customer Sevice shouldnât even be a question. Unfortunately it doesnât stop there. We then enter our condo that was blistering hot and full of humidity. Luckily the air was in good shape and chilled back down after a while. However after gaining entrance to the condo it was clear the condo was not in any shape or form what the pictures display on the website. It was clearly stripped of many decorations, bathroom amenities, and other items such as surround sound. The marketing of this place is not close to what you receive that we later found out is all stored in the owners closet. (False advertisement) however didnât reflect in the rate thatâs for sure. The condo was littered with stains and the filthy floor that turned our feet black. We left it cleaner than we received. I will not recommend this place
Super convenient location to all the Orlando hot spots! Had a wonderful time staying at the condo and the resort offered a lot but was also very quiet. Condo was very clean and the whole process was easy. Enjoyed our stay and will be back!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Perfect
Les points faibles : Communication, emplacement, exactitude de lâannonce
Pets
If you have pets, do not stay here. I was sent a picture of dog hair in a vacuum cleaner and charged 187.00. My dog does not shed, it is a Wheaton Terrier.
Overall, a decent unit especially since we got to bring our pet. Biggest improvement is the cleaning crew needs to do better. Love the tile but it was quite dirty and turned our kids feet black. Lastly, I would add items to the kitchen.
This condo was convenient to the parks and dance convention venue. The Publix and Walgreens were so convenient to use. Lots of nice restaurants nearby. Great place to stay.
Looks nothing like the pictures. They charge a cleaning fee but wasnât clean. Pet hair in all beds
Fleas was in the unit. Sent pictures of a bug and spider in the bed. When I addressed it to them they sent someone out to Inspect the unit him his self said the cleaning people was horrible and he also email them pictures. He also said they coulda moved us to a new unit but they didnât. So next day i asked for a refund to go stay somewhere else. Her response was Iâll get someone to bring new sheets and come clean but she didnât.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
While our stay was very nice, clean, and enjoyable, we had a mishap after leaving. We called less than 2 days after leaving our vacation home to let the staff know we had left a very expensive piece of equipment (a very large professional blow dryer for dogs) in the guest bathroom under the sink. After 10 days of calling and speaking back and forth, the management refused to retrieve our blow dryer from the property for days until either 1) another guest stole it or 2) staff took it for themselves. It was absolutely ridiculous that it took over 1 week for these people to get someone to go check out on the blow dryer, and it wasn't for nearly 10 days until they told us it "couldn't be retrieved". If they had checked the day we called, it would have been there. I sincerely don't even believe they actually checked because the place was occupied and they didn't want to bother the people staying there. So after leaving we had to buy a new dryer for a few hundred dollars after spending nearly a thousand dollars staying here. The service we received after we left was just so rude and unsympathetic.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We are a family of five and found lots of room to be comfortable with the 3 bedroom and two bath. Location is great to walking for shops. Minutes away from Sea World and great walking path around the lake. We enjoyed a clean environment and pool was great for the kids. Overall a great place to stay with your family.
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was our first stay at a vacation resort. We loved it! Everything was decent & in order! It was a home away from home! The resort was beautifully maintained, friendly customer service as well as accommodating! We look forward to future visits!??
Great location and we loved the stay. I gave 4 stars because unfortunately they were testing fire alarms our ENTIRE stay. All day every day we were listening to fire alarms.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is the second year we rented this condo. We really enjoy our stay there. It is quiet, clean and dog friendly. We have reserved it for next year too. Great place to stay.