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Dear Jane Smith , We appreciate your interest and time to let us know of your satisfaction and of areas that need improvement for Casa Bella and Casita Bella. If you have the time it would be of great help if you would email or call Paulette with reasons or details leading to the score of "4"(B) for Services from Rental Manager and "3"(C) for property cleanliness and "3"(C) for property condition. Housekeepers and caretakers appreciate being informed of these details as it enables them to improve quality control over their properties and it is extremely important to Premiere to score "A" in these three critical areas. With your kind assistance we can better insure future service, cleanliness and conditions. Should you give us another opportunity to serve you, please refer this email to the reservationist so that Premiere can do its' best to make up for this years "less than perfect" lodging experience by offering you a discount at Casa and Casita Bella. We thank you for your recent business, your original review and we hope to see you back with us again. All the best to you! Sincerely, Heather Guarino – Qualifying Broker / Co-owner Paulette Steensen-Jacobs - Founder / Co-owner Premiere Properties Vacation Rentals & Management, LLC

Dear Kathleen, It is a pleasure to work with appreciative guests. Thank you for taking the time to let others know of your satisfaction. If you have the time, it would be of great help to be informed as to the score of 3 (C) for cleanliness and 4 (B) for property condition. Our caretakers appreciate being informed as this enables them to improve quality control. We appreciate your business and your thoughtfulness. All the best to you! Sincerely, Paulette and Heather Premiere Properties Vacation Rentals and Management, LLC

Dear Jennifer, My apoligies for your disappointment with Casita Bella. The web page shows the Murphy Bed closet doors closed and the Murphy bed closet doors open. " Murphy bed" is mentioned in numerous places throughout the property amenities and narrative description. The mattress is a standard Beauty Rest pillow top Queen. There should have been a kettle for your use. A common condition with properties having a main house and a guest house in that often guests transport equipment and supplies back and forth making it difficult to keep an accurate inventory. A phone call to our office or the caretaker would have brought immediate assistance to tend to the internet issue and the missing kettle. On our web site, properties that have mountain views state the existence of a mountain view. Those that do not have mountain views are not mentioned as having mountain views. Premiere is extremely conscientious to not misrepresent amenities. I am so sorry that you were anticipating more than was offered on the web site. Should you call on Premiere for future lodging, please ask all the questions you may have or be specific regarding your wants and needs. Our highly trained staff is here to listen to your specifics and they will do all that they can to place you in your dream spot. Sincerely, Heather and Paulette