Lakefront Cottage, Finger Lake - Cove privée - Loon Lake (Steuben Co.)

Thank you for your review and we are so glad that you selected us for your 2019 vacation. We do hope that you will return, as we try to make changes each year that will help enhance visitors experience. Thank you again. Serenity Cove

Thank you for your recent visit to Serenity Cove. We are very sorry that you did not enjoy your visit. We do strive to make each guest feel relaxed during their vacation. Unfortunately some of our guests have found that a lack of several modern conveiances such as air conditioning, garage and dishwasher make the stay less pleasant. To that end, we are sorry that Serenity Cove mismatched these standards. Our location as well, while generally receiving high marks, can certainly make some guests feel uneasy. The scent of the surrounding forest and moist air from the lake may make some guests feel as though the area has an offensive odor. We encouage our potential guests to investigate the area and ensure that the location is best suited for their vacation. We also want to apologize for the lack of linens, while we did refund the fee we did not hear about this until your check out. We have linens on site and would have made them available if only we had known. I am puzzled by one comment and that is for the bathroom window. The only window in the bathroom is a small frosted vent window above the shower. This is 7 or 8 feet in the air and faces the woods. We do not have curtains on this and honestly we likely will not add it as it would be very difficult to look in based on the location and height. While we are sorry that we did not meet your expectations, we hope that you will consider using privately owned vacation rentals in the future. Thank you visiting us this year